Frequently Asked Questions
General
What is Flatzone?
Flatzone is an Indian online store offering useful, problem-solving daily-use products delivered across India.
Are your products original and quality-tested?
Yes, all products are quality-checked before dispatch to ensure you receive only genuine and reliable items.
Where are you located?
Our office and warehouse operate from Ahmedabad, Gujarat, India.
Do I need to create an account to place an order?
No, you can order as a guest, but creating an account makes tracking orders and future purchases easier.
How can I contact customer support?
You can contact us via WhatsApp, email, or the contact form on our website. We usually respond within 24 hours.
Shipping & Delivery
Do you offer delivery across India?
Yes, we deliver to almost all pin codes across India through trusted courier partners.
How long does delivery take?
Orders usually reach customers within 4–8 business days, depending on the delivery location and order volume.
How can I track my order?
Once shipped, we send you a tracking link via SMS/Email/WhatsApp to check your order status in real-time.
What are your shipping charges?
Shipping charges vary based on order value and location. The final shipping cost is visible at checkout.
What if my package is delayed?
If your package is delayed, our support team will help check the courier status and ensure delivery as soon as possible.
Payment
What payment methods do you accept?
We accept UPI, credit/debit cards, net banking, and major digital wallet payments.
Is Cash on Delivery (COD) available?
Yes, COD is available on selected pin codes depending on courier availability.
Is my payment information secure?
Absolutely. All transactions are processed through secure, PCI-compliant payment gateways.
Return, Refund & Customer Support
What is your return policy?
We offer easy returns for damaged, defective, or incorrect products. Returns must be requested within 7 days of delivery.
How long does it take to receive a refund?
Refunds are usually processed within 6-8 working days after the returned product passes quality check.
How do I request a return or refund?
Simply contact our support team with your order details and issue. Our team will guide you through the process.
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